Frequently Asked Questions

How do I get a PolestarVTS Installed?

We offer installation service using a network of over fully trained, qualified and experienced technicians and mechanics. They can provide the installation service at your home, place of work or car dealership if required, prior to you taking delivery of your vehicle.

Do I get a warranty for my device?

Yes. We provide 1 year replacement warranty for our PolestarVTS system.

What documents do I need to submit?

You would require to submit a copy of ID proof (eg. Passport, Pan card), A copy of your vehicle’s RC book along with a passport sized photograph.

How do I know the tracker is working?

After installing PolestarVTS system, our engineer will call our IT team to verify live position of your vehicle. Our IT team will confirm and verify full operation of the device. You will also be notified about the User ID/ password via email and your online account will be activated within 48 hours of installation.

Can I see locations of my vehicle?

Yes. Simply login on our website www.polestarvts.com and enter your login details in “LIVE TRACK LOGIN” box and that’s about it. Here you have the live position of your vehicle.

When do I pay for the system?

You have to pay for the system once our device is fitted.

Who do I pay my Subscription too?

Subscription payments are to be made payable to “F9 MARKETING AND ENTERTAINMENT”.. After the payment has been processed, an online receipt will be sent to you confirming that all current monitoring fees have been paid.

What do I do if my vehicle gets stolen?

In case of Car theft, you can simply immobilise your vehicle by sending an sms to your Device’s mobile number. You can always check the current location of your vehicle online. In case you are not equipped with Internet service you may call our customer care executive and request for vehicle’s location by providing your Login Account Details.

Can I change my User ID/ Password?

No. Currently, we are not offering Change password feature on our website. You may however get your password changed by requesting our Customer care executive & providing your Current Account details.

Can someone else immobilise my Car?

Yes. Anyone can send an sms to your device’s mobile number resulting in immobilisation of your car. It is advised not to share the Device’s 10 digit mobile number with anyone and keep it confidential.

What happens once my sms alerts get over?

Once your sms alerts are over you can purchase additional 1k sms pack at a nominal fee.

What is an Annual Subscription?

Annual Subscription covers you for a 12 month period. This period is effective from the date the device has been fitted.

Can I keep my PolestarVTS system if I change my vehicle?

Yes. If you decide to change your vehicle, you can have the system removed and re-fitted to an alternative vehicle. All works carried out in relation to the system must be carried out by a PolestarVTS technician at a nominal fee. You would require to provide a copy of RC Book of your new vehicle.

Does my annual subscription void if I change my car?

No, we can transfer the Annual Subscription to enable cover being provided for the new vehicle with no administrative charges being charged.

I have purchased a vehicle with PolestarVTS fitted - can I subscribe to it?

Yes. You will however, need to pay your own subscription policy. Any remaining policy from a previous owner will not be transferred to cover you. You can chose from our Polestar Lite or Polestar Plus Plans and continue enjoying benefits of the gadget.

What guarantee do I get?

Your device has a standard 12 months guarantee. This begins on the day the unit is originally installed. If a fault appears within this period we will repair or replace the device for you.
Should a fault develop within the first year of the system has being installed you are required to contact your supplying dealer who will aim to rectify the problem for you. After this period, please contact our Customer care who will arrange for the required work to be completed.

What happens if I sell my car with the device still fitted?

If you sell your car with the device fitted you will need to notify us in writing. Once we have received this written confirmation, we will be able to remove your details from the account.
if you have registered an email address with us, you can inform us of any changes using this registered account. Please send your email to: info@polestarvts.com
You will need to include your name, customer number and vehicle registration and confirm the changes required for us to update your account.
If you do not have a registered email address with us, please send a letter in confirming the changes.

What do I do if I want to change any of my details recorded when fitted?

If you require us to change any details on your account, we must receive these changes in writing.
If you have registered an email address with us, you can inform us of any changes using this registered account. Please send your email to: info@polestarvts.com
You will need to include your name, customer number and vehicle registration and confirm the changes required for us to update your account.
If you do not have a registered email address with us, please send a letter in confirming the changes.

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